Tag: social media hate

Blocking Online Abuse: Q&A with Toronto Star columnist Heather Mallick

Posted on by Shari Graydon

In the context of Informed Opinions’ work to combat the #ToxicHush of online hate, we’re deeply conscious of how much abuse many outspoken women and gender-diverse journalists, bloggers and influencers receive. Noting a recent tweet by longtime feminist columnist, Heather Mallick about blocking words on Twitter, we reached out to learn more…

Do you remember the circumstances that led to you discovering the feature on Twitter that allows you to block words, not just users?

I started on Twitter in 2011, I think. Before that I’d get handwritten hate. I started using the filters when swarming began. (editor’s note: swarming is when a bunch of people target someone’s Twitter account all at once to overwhelm them with malicious content). It was just after Jon Ronson’s book, So You’ve Been Publicly Shamed. It occurred to me that tweeters could block the words they were being targeted for and never hear about it again.

To implement the filter, go to the “More” button at the bottom left hand side of your profile, then click on Settings and Privacy, then Privacy and Safety, then Mute and Block.

Can you share some of the words you block?

I block the c-word, and malice, plus racist stuff because I am biracial. Any words that are likely to be used by hateful people are blocked. 

Interestingly, people are calling me Hitler now because of a recent column on anti-vaxxers, but I don’t block “Hitler” because I’m interested in the man and don’t want to miss fascinating tweets about his history.

My list of blocked accounts is so long I don’t even think I would have the time to read it.

The list of Mute Notifications from People is the most helpful. You can officially mute people: ones you don’t follow, or who don’t follow you, who have a default profile photo, who haven’t confirmed their email, and who haven’t confirmed their phone number.

This means you can mute people who are concealing their identity, which is a danger sign right there.

Interestingly, if you get swarmed, Twitter will warn you and ask if you want to take precautions. Then the swarm vanishes.

How has being able to block specific words changed your experience of Twitter?

It’s so much nicer. It’s safer. I don’t live in Anxiety World. I feel I have control over what I see. Recently a sex killer (he tortured, raped and murdered an Indigenous woman many years ago) began emailing me and the IT people at the Star blocked him permanently. I also blocked him on Twitter.

“If you look at who a dangerous person follows and who is following them, block them too. And never respond.“

The greatest danger comes from obsessive men. I have had a man email me for decades, following me from job to job, sending me hate. One day I will ask a Star lawyer to call him and tell him to stop. But in the meantime, I have blocked him. He can’t reach me now.

As an unapologetically feminist columnist who frequently advocates for people and issues that make you a target, what other strategies do you recommend to those dealing with the backlash that results?

If you anger men, every aspect of your appearance will be judged. And yet you look wonderful, you truly do! Try to brush this aside because it is a hallmark of the backlash against feminism and will not end in our lifetime. Here’s a tip: look up your commenters online. You will laugh.

If you are being swarmed on social media, I believe you have to have defences already prepared. Try to have a life outside work. Have a means of distraction: friends or family, habits or interests.

You should not be alone because you will ruminate and that’s when the hurt becomes internal.

Find a therapist if you can. Try asking friends if they have a good one. That’s definitely helpful. Find a good female doctor. Medical science is your friend. Medication is a fine thing.

My greatest asset: a loving family. A Scottish mother who raised me to have no self-regard. “We are not put on this earth for pleasure,” she said. I was raised on boiled foods. Food is fuel; it’s not there to be enjoyed. Same with work: you do it for money. So I’m not easily hurt, really.

So, my advice is to go back in time and have a Scottish mother. Do that. You’ll expect the worst and you won’t be disappointed. None of this American wellness nonsense. Toughen up. Get a grip. (And yet I am not tough. I have little grip. But I’m a happy person, more or less.) Young women have much to fear and so much that is wonderful! I love them and admire them.

Which topics have you written about that received the most hate? 

I have a list of bandwagon topics I won’t write about, not any more, because they bring out noxious people.

  1. Attacking Sarah Palin at the Republican convention brought out the worst attacks in my entire life. Was that 2008? The American decline since then has been precipitous. Two weeks later, everyone realized that Palin was not up to the job, and dangerous to boot, but no one apologized.
  2. Abortion rights is consistently bad. Prepare yourself.
  3. #MeToo was horrific. I remembered things I had suppressed and it’s a shock to be assaulted for writing about that openly.

Notice that all these are women-related topics.

Has it gotten worse in recent years, and if so, to what do you attribute this? 

Yes, it’s worse because Americans are worse and their toxic hatred has floated north. It’s social media as invented by Americans and used planet-wide. There are actually very few appalling people, but when we give them oxygen, they grow.

NEVER UNDERESTIMATE HOW MUCH YOU ARE HATED. I always tell women this. It continues to be true and may become even more true. Nevertheless, we are half of humanity and we must work with good women and good men to make life better for all women.

We need all the strategies we can muster – personal, political, regulatory – to make it less tormenting for women to use their fine voices.

Heather Mallick is a columnist who writes about feminism, news and politics for the Toronto Star.@HeatherMallick

Online hate targeting politicians threatens democracy

Posted on by Shari Graydon

If you’re a woman in Canada who pays any attention to politics, you already know the basic arc and many of the low points of the story below. In fact, you’re likely to have had a visceral experience of the events, even if you only ever saw them reported on the news or discussed on social media. And merely bearing witness has probably negatively influenced any inclination you might have had to run for office yourself.

Catherine McKenna may be the canary in the coal mine of efforts to advance women’s leadership in Canadian public life – and the real and present threat that online hate poses to our democracy.

McKenna became the poster politician for online abuse during her tenure as federal Minister of the Environment – in part because the attacks targeting her online emboldened people to deliver their harassment and hate in person, too.

As the politician responsible for the government’s most contentious file, and as a woman, who also happened to be blonde, relatively young, conventionally attractive AND unapologetic about using her voice, she became a magnet for haters. They attacked her for policy and appearance issues alike, bent on discrediting her and undermining her ability to make the kind of changes that scientists have long been clear are necessary to protect the future of the planet.

In December, McKenna spoke to Taylor Owen, host of the Big Tech podcast produced out of McGill University’s Centre for International Governance Innovation.

She revisited the origins of the despicable “Climate Barbie” label (Rebel Media initially coined the phrase but she refrained from responding until a former Conservative cabinet minister used the moniker in Parliament).

“You take a lot of abuse,” she confessed, “but I was done.”

That only escalated the abuse: in addition to the online trolling, people sent her Barbie dolls with hate messages attached and created videos showing dolls being harmed.

After McKenna was elected for the second time in 2019, her campaign office was sprayed withmisogynistic graffiti in red paint across an image of her face.

Dealing with the daily onslaught of hate was very hard on her staff, and other women regularly confessed to her they would never consider running for office after witnessing the viciousness of the harassment directed at her.  

Moreover, anyone who tried to engage on social media to defend or celebrate her would themselves, become targeted by trolls.

As a result of this – and the “zero action” taken by the social media platforms which were made aware of the online hate they were facilitating – McKenna is now a big proponent of regulation.

Both she and Owen spoke about the now widespread concern Canadians have about the issue, and the license this gives politicians to enact legislation against online abuse.

Noted Owen, “We have lots of conversations about cancel culture, but the weaponizing of speech by these technologies is a certain kind of censorship; we’re forcing the people most affected by this – women, people of colour – out of our public sphere in really meaningful ways. Is that the cost we now have to bear?”

McKenna is vehement in her condemnation of the extent to which online hate is silencing the diverse voices we need to bring into politics and public discourse. She believes that government action, transparent algorithms and the use of human rights law are all needed to address the issue. She cited the many other countries already introducing legislation and noted that some of the social media companies themselves want to be relieved of the decision-making involved.

“We’re in a different place,” she observed, compared to 2015 when she was first elected. At that time, politicians were told “you can’t block anyone on social media, because you’re a public servant and need to be accessible.”

Now, she says, “Canadians expect action and they wanted it yesterday.”

Shari Graydon is the Catalyst of Informed Opinions, a non-profit amplifying the voices of women and gender-diverse people and combatting the #ToxicHush of online hate that is silencing voices that are already discouragingly under-represented.Informed Opinions’ campaign against #ToxicHush is funding the development of a research app that will gather evidence making clear how pervasive the problem is, to help equip policy-makers and governments to deliver on that action.

Dear Sheryl Sandberg: You can stop online abuse

Posted on by Shari Graydon

Dear Sheryl,

May I call you that? In your books and your TED talks, you come across as warm, accessible, and aligned with some of the values I hold dear. Your advocacy for women positioned you as a comrade-in-arms. Just like the legions of women who signed up for your lean-in circles, I feel I know you.

Many of us related to your professional experiences: super-competent woman motivated by burning desire to have an impact passed over for promotion while under-performing male colleagues advance.

And we keep seeing your sisters in struggle go down in flames for exposing the tech industry’s morally challenged behaviour: from Susan Fowler blowing open the systemic sexism at Uber to Timnit Gebru being forced out of Google for calling out the racist limitations of its AI and emptiness of its diversity initiatives.  

Meanwhile, many of the women you sought to inspire are hurting as a result of Facebook’s own algorithms. “Leaning in” on social media – especially if they’re Black, Latina, Muslim or Indigenous – just puts a bigger target on their back.

And where to start with the staggering news coverage of your company’s role in a series of devastating events that continue to have catastrophic consequences for the US? Disregarding Russian interference in the 2016 election? Fake news about vaccines? 

Then there were the revelations that not only did Facebook look the other way while Myanmar Rohingya were systematically massacred, the company’s programming algorithms are actually working as designed when they privilege hate speech and sensationalist content.

These blows to Facebook’s reputation have profoundly tarnished the credibility you’d built up as a champion for women. And you can’t compensate for your boss’ inability to accept responsibility for the company’s role by fuming in private, and then pivoting to “but look at the problems we’ve already fixed!” in public. 

No one really expects the man who proclaims “Company over country!” behind closed doors to do better. But you’ve written about human vulnerabilities, acknowledged moral dilemmas, and demonstrated a more emotionally-nuanced appreciation of complex issues. So the disappointment about Facebook’s repeated failure to retool its algorithms, shut down conspiracy theorists, and stop fuelling violence, is deeply troubling.

From the outside, it looks like either you don’t care, or you’re not able to exert the kind of power and influence your title suggests you should. So it’s no wonder you’re worried about your legacy. Katie Couric’s 2019 public grilling about bullying on your platforms must have been a brutal reminder of how those outside of Facebook view many of the justifications offered. And details about your inability to counter to Zuckerberg’s world-domination-at-all-costs mindset in The Ugly Truth, by Sheera Frankel and Cecilia Kang must have been humiliating.

Then came Frances Haugen’s well-documented and damning testimony before Congress. You can imagine how so many of us who once admired you from afar are now asking ourselves who IS Sheryl Sandberg, and why is she still there?

Your brilliant track record at both Google and Facebook make it clear how seriously, and with what success, you’ve pursued what you felt was your calling “to scale organizations.” But now that you’ve demonstrated your capacity to do that, wouldn’t it be fabulous if you refocused your unique abilities on helping to clean up the mess? To take responsibility for and learn from the unintended consequences unleashed? To devote yourself to projects that lie a little closer to your heart? 

Then again, maybe those of us who identified with a small part of you are reading too much sincerity into that heart – the one that seemed to underlie your books about equality of opportunity and resilience.

Because as much as you or your boss protest otherwise, the extent of the damage Facebook, Instagram and other social media giants are doing – to democracy and truth, social cohesion and mental health – is crystal clear.

We can’t fathom how you reconcile a pursuit of profits that depends on your willingness to reinforce disordered eating and social anxiety among teenagers. We’re asking how you connect with a sisterhood being slammed by misogynist messaging on your network, a network that is, itself, protecting the perpetrators of the abuse?

Continuing to defend practices that have inspired many of your former colleagues to quit underlines a stratospheric detachment from the realities faced by the rest of us. Come back to earth Sheryl, while you still can. 

Sincerely,

Signature

Shari Graydon

Shari Graydon is the Catalyst of Informed Opinions, a non-profit amplifying the voices of women and gender-diverse people and combatting the #ToxicHush of online hate that is silencing voices that are already discouragingly under-represented.